Complimentary delivery across India
Shipping & Delivery Policy
From Assam to your doorstep, we aim for a careful, timely journey.
Processing time
Orders are processed within 1–3 business days from confirmation.
Domestic Delivery
Typical delivery: 3–7 business days depending on destination and courier.
International delivery
Timelines and charges vary by courier and destination. Customs duties and taxes are the recipient’s responsibility.
Shipping charges
Calculated at checkout based on weight and destination. Any free‑shipping thresholds will be displayed at checkout.
Tracking & notifications
You will receive a tracking number once your order ships. Use the tracking link to monitor delivery.
Lost or delayed shipments
Contact hello@massa.co.in with your order number and tracking details; we will coordinate with the courier to resolve the issue.
Customs & duties
For international orders, customs duties and taxes are not included in the product price and are the responsibility of the recipient.
Packaging
Packaging is designed to protect product freshness and integrity during transit. Product pages and packaging list pack format, net weight, batch number, and packing date.
Contact
For questions about these terms: hello@massa.co.in
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Cancellation Policy
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